We have received a numerous calls after the storm regarding the unfortunate issue of people that have taken on water but still have no power. Many people assume that extraction equipment can be hooked up to a generator. They do not understand why a generator isn't used to actually remove the water and that we use a truck mount for this method of extraction. Extracting the water from the home is not necessarily the issue, having the water return after it is extracted is.
The property needs to have power in order to extract standing water. The reason we do not begin work prior to the source being fixed is because water still has the ability to come back in. We could be extracting while water is still coming in. If the electric is off, the source is not fixed. We cannot run drying equipment for three days off of a generator; electricity is needed for that.
Many homes are taking on water because the power went out and their sump pumps weren't working. If the power is still out, the sump pumps are still not working. This means that homes can still get water in their basement. Once power is restored the standing water can properly be addressed and will start to recede on its own.
Who is going to pay to have a company perform a service that doesn't offer a proper end result? Many insurance companies are not going to pay for water extraction while the power is out because they know it is and endless cycle at the moment and the service bill will far exceed what a bill should be. They know they are basically wasting money to pay a company to to extract, watch water fill back up, extract, watch water fill back up and so on. If a customer signs a contract for mitigation services then they are liable for whatever the insurance company won't cover. Do you want to put yourself at risk to pay out of pocket for this service if the insurance company doesn't cover the bill?
We understand how horrific this situation is for some. We know that this protocol is not what a homeowner wants to hear but this method of operation is honest and transparent feedback. Our company follows protocols in order to provide a efficient and effective service that offers a proper end result. Many other mitigation companies operate this same way.
Please note: Exhaust from generators is harmful to your health.
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